Information We Collect
When you interact with Advice Lo — whether by browsing our website, subscribing to our newsletter, or booking a consultation — we collect information that helps us deliver a refined, personalised, and secure experience. We are committed to collecting only the information that is genuinely necessary for the services we provide.
We categorise the information we collect into several types: personal information you provide directly, payment information processed through secure gateways, device and usage information gathered automatically, and cookies that enhance your browsing experience. Each category is described in greater detail in the sections that follow.
Our Principle
We practice data minimisation: we collect only what we need, we use it only for the purposes described in this policy, and we protect it with the utmost diligence.
Personal Information
When you book a consultation, subscribe to our communications, or contact our client care team, we may collect personal information that includes your full name, email address, phone number, date of birth, place of birth, and the details of the questions or concerns you wish to explore during your session.
This information is essential for preparing a meaningful consultation, scheduling your appointment, and ensuring that our guidance is informed by the context you share. We may also collect birth chart details, time of birth, and other spiritual-metadata that you voluntarily provide to enhance the accuracy of astrological or numerological readings.
We treat all personal information as confidential. It is accessible only to authorised members of our team who require it to deliver your consultation and provide client support. Your personal details are never sold, rented, or traded to third parties for marketing purposes.
Payment Information
When you purchase a consultation or package, payment is processed through secure, PCI-DSS compliant payment gateways. We collect the information necessary to complete your transaction, such as your billing name, billing address, email address, and the last four digits of your payment method for reference purposes.
We do not store full payment card numbers, card verification codes (CVV), or full bank account details on our servers. These sensitive data points are handled exclusively by our trusted payment service providers, who maintain industry-leading security standards and encrypted transmission protocols.
For your protection, all payment transactions are encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology. If you have any questions about how your payment information is handled, please do not hesitate to contact our client care team.
Cookies
Like most modern websites, Advice Lo uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and understand how visitors interact with our site. Cookies enable us to maintain your theme selection, remember your session, and provide a smoother, more personalised experience.
We use both essential cookies, which are necessary for the basic functioning of the website, and non-essential cookies, such as analytics and marketing cookies, which help us understand visitor behaviour and improve our services. You may control or disable cookies through your browser settings at any time.
For a detailed explanation of the cookies we use, their purposes, and how to manage them, please refer to our dedicated Cookie Policy page. Disabling certain cookies may affect the performance and functionality of our website.
Essential Cookies
Required for core website functionality including navigation, security, and session management.
Analytics Cookies
Help us understand how visitors use our site so we can improve content, layout, and user experience.
Functional Cookies
Remember your preferences, such as your chosen theme, language, and previously viewed pages.
Marketing Cookies
Used responsibly to share relevant information about services you may be interested in.
Device Information
When you visit the Advice Lo website, we may automatically collect certain information about your device and browsing activity. This may include your IP address, browser type and version, operating system, screen resolution, referring website, pages viewed, time spent on each page, and the date and time of your visit.
This information is collected in an aggregated and anonymised form wherever possible. It helps us understand how our website is accessed across different devices and regions, allowing us to optimise performance, identify technical issues, and deliver a consistently elegant experience on desktop, tablet, and mobile platforms.
Device information is used primarily for analytics, security, and website optimisation purposes. We do not use this data to identify individual visitors unless required by law or in the context of investigating a security incident.
How We Use Data
The information we collect serves several essential purposes that together create a refined and supportive experience for every client. We use your data to schedule and deliver consultations, prepare personalised readings, process payments securely, respond to your inquiries, and provide ongoing client support.
We also use aggregated, non-identifiable data to improve our website, refine our service offerings, and understand broader trends in the spiritual wellness community. Where we send communications, such as newsletters or planetary forecasts, you have the option to unsubscribe at any time with a single click.
- To prepare and deliver bespoke spiritual consultations and readings.
- To schedule, coordinate, and manage appointments and reminders.
- To verify identity and maintain the security of your account and bookings.
- To respond to enquiries, feedback, and client care requests promptly.
- To analyse aggregate usage trends and enhance the quality of our website.
- To meet legal, regulatory, and contractual obligations.
Data Protection
Protecting your information is a responsibility we take with the utmost seriousness. Advice Lo employs a comprehensive suite of technical, organisational, and aALinistrative safeguards designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Our security measures include encrypted data transmission using SSL/TLS protocols, role-based access controls that restrict sensitive data to authorised personnel only, secure data storage facilities, regular security audits, and continuous staff training on privacy best practices.
While no method of electronic transmission or storage is completely infallible, we are committed to implementing and maintaining security measures that align with the highest industry standards. In the unlikely event of a data breach, we will notify affected individuals and relevant authorities in accordance with applicable laws.
Third Party Services
To deliver our services effectively, we may engage trusted third-party service providers who assist us in areas such as payment processing, email communication, website analytics, customer relationship management, and hosting infrastructure. These providers act on our behalf and are bound by strict data processing agreements.
We carefully vet all third-party providers to ensure they adhere to robust privacy and security standards. Where your information is transferred to a provider in another jurisdiction, we ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data.
We may also link to external websites that are not operated by Advice Lo. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing them with any personal information.
Data Sharing
Advice Lo does not sell, rent, or lease your personal information to any third party. We share your data only in the limited circumstances necessary to deliver our services, comply with legal obligations, or protect the rights and safety of our clients, our team, and our platform.
We may share your information with service providers who perform functions on our behalf, including payment processors, email service providers, and analytics platforms. These providers have access only to the information required to perform their functions and are contractually prohibited from using it for any other purpose.
Where required by law, court order, or government regulation, we may disclose personal information to the relevant authorities. We will always consider the necessity and proportionality of such disclosures and will limit the information shared to that which is legally required.
Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by applicable law or to protect our legitimate business interests.
Consultation records, including the details you share during sessions, are retained in a secure and confidential manner for a period reasonably necessary to provide follow-up support, address any post-consultation questions, and maintain continuity of care if you return for future sessions.
When your information is no longer required, it is securely deleted or anonymised. We maintain a documented data retention schedule and review our data storage practices periodically to ensure they remain aligned with evolving privacy standards and legal requirements.
User Rights
In accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and other relevant frameworks, you have a range of rights regarding your personal information. We are committed to honouring these rights transparently and promptly.
- The Right to Access: Request a copy of the personal information we hold about you.
- The Right to Rectification: Request correction of inaccurate or incomplete information.
- The Right to Erasure: Request deletion of your personal information subject to legal and contractual obligations.
- The Right to Restrict Processing: Request that we limit how we process your information in certain circumstances.
- The Right to Data Portability: Request your information in a structured, machine-readable format.
- The Right to Object: Object to processing of your data for legitimate interests or direct marketing.
- The Right to Withdraw Consent: Withdraw any consent you have previously given at any time.
To exercise any of these rights, please contact our privacy team using the contact details provided below. We will respond to all legitimate requests within thirty (30) days of receipt. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
Submitting a Privacy Request
When submitting a privacy request, please provide sufficient detail to help us verify your identity and locate the relevant records. We may need to confirm your identity before processing sensitive requests in order to protect your data.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact our dedicated privacy team. We welcome the opportunity to provide clarity and reassurance.
