1. No Refund After Service Delivery
Once a consultation has started or a digital report has been delivered, the service is considered completed and is non-refundable.
This includes:
- Chat, call, or video consultations that have started
- Partially or fully completed sessions
- Personalized reports, PDFs, kundli reports, or remedies already delivered
2. Cancellation Before Service Starts
Cancellations made before the consultation begins may be eligible for rescheduling or a refund, subject to service availability and verification.
3. Eligible Refund Cases
A refund may be considered in cases such as:
- Payment deducted but service was not received
- Technical issues caused by our system
- Duplicate payment
- Consultant unavailable and no suitable rescheduling option is available
4. Non-Refundable Cases
Refunds will not be provided for:
- Change of mind after booking
- Dissatisfaction with a reading or prediction
- Customer-provided incorrect information
- Customer network, device, or connectivity issues
- Missed appointments or failure to respond at the scheduled time
5. Refund Processing
Approved refunds will generally be processed within 7–15 business days, depending on the payment gateway or bank.
6. Refund Request
Refund requests must be submitted within 24 hours of payment. Please provide your name, registered email/phone number, transaction ID, service details, and reason for the request.
Email: contact@advicelo.com
7. Rescheduling
Rescheduling requests should be made at least 3 hours before the scheduled appointment and are subject to availability.
8. Digital Products
All digital products, reports, PDFs, kundli reports, and personalized digital services are non-refundable once delivered.
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By booking or purchasing any service, you acknowledge and agree to this Refund & Cancellation Policy.